talks

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10:30

11:30

12:30

13:30

14:30

15:30

How coffeeshop technology can increase revenue and reduce staff costs

Choosing and retaining staff in your business

Panel debate: Sustainability in the coffee industry

Why good water will change your coffee

Increasing the average spend of your customer

Keep you customers coming back, a guide to building customer loyalty

day one

10:30

11:30

12:30

13:30

14:30

15:30

day two

Where to start when opening a coffee shop?

Panel debate: How important are seasonal trends?

Interview: Diversifying your coffee shop – when to start serving alcohol

Interview: Why choose good beans?

Panel debate: What does good customer service look like?

Interview: Women in coffee

headline sponsors 2021

sponsors & supporters 2021

L O C A T I O N

Gulbenkian

University of Kent

Canterbury

Kent

CT2 7NB

G E T   I N   T O U C H

01293 854 401

Info@kentcoffeefestival.co.uk

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