12:30 | How coffee shop technology can keep you operating amidst a pandemic
13:30 | Why good water will change your coffee
14:30 | Where to start when opening a coffee shop?
15:30 | Panel debate: Sustainability in the coffee industry & impacts of COVID-19
Has COVID-19 changed the coffee shop landscape? | 10:30
Cutting carbon with milk alternatives | 11:30
Panel debate: How important are seasonal trends? | 12:30
Diversifying your coffee shop – increasing your revenue streams | 13:30
Interview: Why choose good beans for your coffee shop? | 14:30
Interview: Women in Coffee | 15:30
10:30 | Panel debate: Customer service during a pandemic. The ups & downs of the last 12 months
11:30 | Interview: Working in coffee – a career in speciality coffee
12:30 | Focus on speciality: the impact of COVID-19 on farmers and route ahead
13:30 | Running a hospitality business during a pandemic - the highs, lows & lessons learnt
14:30 | What to look for in a good coffee shop...
15:30 | Bean-to-bar chocolate - buying better chocolate